Terms of Service
Last Updated: October 29, 20261. Agreement
These Terms of Service (the Agreement) govern Your use of the ZyptAI Services provided by ZyptAI (We, Us) to the customer that purchases or uses them (You). By purchasing the Services through Azure Marketplace, deploying them, or using them, You agree to this Agreement on behalf of Your organization.
2. Definitions
Services refers to the ZyptAI software components deployed as an Azure Managed Application. MRG refers to the Managed Resource Group created within Your subscription. Customer Data means all data You or Your users submit to or generate within the Services.
3. Azure Marketplace Terms
Your purchase of the Services through Azure Marketplace is also subject to the contract You accepted when purchasing, including Microsoft's Azure Marketplace terms. This Agreement supplements that contract. If they conflict, that contract governs.
4. License
ZyptAI grants You a non-exclusive, non-transferable license to deploy and use the Services for Your internal business purposes while Your Azure Marketplace subscription is active. You may not resell, sublicense, or provide the Services to third parties.
5. Deployment and Access
The Services are deployed as an Azure Managed Application into a managed resource group in Your Azure subscription, by Your administrator using Your own permissions. ZyptAI holds no Owner, Contributor or other role on that resource group. ZyptAI's only access is through a deployment identity in Your tenant, limited to publishing application updates to the ZyptAI web apps, container apps and container registry. Every action that identity takes is recorded in Your Azure Activity Log.
6. Customer Data
Customer Data is stored only in resources within Your subscription. ZyptAI is granted no access to the databases, storage, search indexes or key vaults that hold it, and does not access, copy or export Customer Data. Support is provided using diagnostic information You choose to share with ZyptAI, such as error messages, logs or screenshots. Any further access for support, such as to monitoring data, will be granted only by You and can be revoked by You at any time. Customer Data is not used to train AI models.
7. Data Sovereignty
You are the Data Controller; ZyptAI is the Data Processor. All primary data residency is maintained in Your selected Azure regions, subject to Microsoft's underlying infrastructure policies. ZyptAI will process Customer Data only on Your documented instructions.
8. Intellectual Property and Outputs
You retain all rights in Your Customer Data. You own the outputs the Services generate for You, such as documents, summaries, diagrams, and test assets, and ZyptAI assigns to You any rights it may have in them. ZyptAI retains all rights in the Services, including the software, architecture, and documentation. Because AI outputs are generated automatically, ZyptAI does not warrant that they are accurate, unique, or free of third-party rights; You are responsible for reviewing them before use.
9. Acceptable Use
You agree not to use the Services to process data in violation of applicable law, to attempt to reverse-engineer or extract underlying AI models, or to use the Services in any manner that could damage, disable, or impair ZyptAI or Microsoft infrastructure. You are responsible for ensuring Your users comply with these restrictions.
10. Third-Party Integrations
Optional integrations (e.g., LucidChart, Jira) may require data egress to their respective APIs. Use of these features is subject to the terms of those third-party providers as independent sub-processors. ZyptAI is not liable for data handling practices, security incidents, or service failures of third-party providers.
11. Billing and Support
Charges are billed through Your Azure subscription according to the Azure Marketplace plan You purchased. ZyptAI provides technical support for the Services. Microsoft provides support for the Azure platform and for Marketplace purchasing and billing.
12. Availability
The Services run on Azure infrastructure in Your subscription. Availability depends on Microsoft Azure and Your subscription configuration and is governed by Microsoft's Azure service level agreements. ZyptAI does not provide a separate service level commitment.
13. Confidentiality
Each party will keep confidential any non-public information the other party discloses in connection with the Services and use it only for the purposes of this Agreement.
14. Term and Termination
This Agreement starts when the Services are deployed and continues until You cancel the subscription through Azure Marketplace or delete the Managed Application, or until either party terminates it for a material breach that is not remedied within 30 days of written notice. When the Managed Application is deleted, Azure deletes the managed resource group and all resources in it. You are responsible for exporting any Customer Data before deletion. ZyptAI holds no copies of Your Customer Data.
15. Disclaimer of Warranties
THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZYPTAI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZyptAI'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID FOR THE SERVICES IN THE PRECEDING 12-MONTH PERIOD. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
17. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Austin, Texas.
18. Contact
Questions about this Agreement can be sent to contact@zyptai.com.
For further inquiries regarding our legal framework, please connect with us at contact@zyptai.com
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